Website FAQ's

With our state-of-the-art laboratory and low-detection limit equipment, there are very few things that we cannot test. We regularly perform various tests for the following industries: Controlled Substances, Natural Health Products, Environmental, Foods & Veterinary products. If you don’t see it on our website, it doesn’t mean we can’t do it! Please contact us if you have any questions about our testing or research capabilities.

Anyone can submit samples for testing provided that the samples are not a controlled substance as defined by Health Canada. Innovate Phytoceuticals Inc only accepts controlled substances for analytical testing and research from individuals or companies who hold a valid Controlled Drugs & Substances Dealer’s License.

Click here to submit a sample!

We are licensed to conduct testing, research and grow cannabis as well as research and produce products with controlled substances. We are operating as ISO 17025 & 90001 compliant while we await official accreditation (anticipated in June 2025).

See our licensing and accreditation page for more information.

The methods for our standard testing are validated and can be viewed here. Some sample types and tests require additional validation, which we can typically accommodate. If you think your sample type needs validation or if you would like for us to validate a new method for you, please contact us to discuss.

We validate specific test types and matrices on an as-needed basis. If your test type or matrix is not listed on our form, please contact us to discuss!

If you have submitted your order but would like to edit it, you may click on the link provided in the order confirmation email you received from us. Please contact us if you have any questions.

We only sell our products to companies or individuals who are legally permitted to possess them. For controlled substances this typically means you would require a license to purchase them, although some exceptions do apply. If you are interested in purchasing controlled substances from us, please contact us and our team will discuss licensing requirements with you.

Visit the client portal on our website and select the “Lab Testing Submission Form” to submit a sample for testing. Once you have completed our sample submission form, you will be instructed on where to send your samples and how to complete payment. Please note that no laboratory work can begin without receipt of payment.

You will receive an email when your samples have arrived at our facility. Processing and testing is typically started on the next business day.

How you ship your samples is entirely up to you! We do recommend that you take care to package all samples to ensure they arrive safely and in the most appropriate conditions for your sample type. It is the customers responsibility to ensure the samples arrive at our facility in good condition which is why we also recommend that you retain tracking information for your own records.

Yes! Once you have completed the sample submission form and paid for your order, you are welcome to drop your samples off in person! We accept samples from 8am to 3:30pm Our address is:

#2-3485 Velocity Ave
Kelowna, BC
V1V 3C2

Samples do not need to be approved for testing provided they are that they are not a controlled substance as defined by Health Canada. Innovate Phytoceuticals Inc only accepts controlled substances for analytical testing and research from individuals or companies who hold a valid Controlled Drugs & Substances Dealer’s License.

The amount required depends on the test and the sample type. Our sample submission form calculates the total amount of each sample required in order to complete the requested testing. We require 20g for a full Health Canada screen (USP method).

We offer 3 turn around times:

Standard: 5-10 business days (subject to regular pricing)

Rushed: 2-5 business days (subject to 100% surcharge)

Urgent: 1-2 business days (subject to 200% surcharge)

*day 1 of testing is the day after samples have arrived. 

Below you'll find our guide to reading your results. You can also download a PDF of the guide.